Return Policy

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Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, un-tampered, undamaged and in the same condition that you received it in. It must also be in the original packaging.

The below are non-returnable items:

  • Gift cards
  • Downloadable software products
  • Online TCG Code(s)
  • Sale Items

To complete your return, we require a receipt or proof of purchase. In addition, if we deem your case to be a “change of mind” you may also not be eligible for a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or method of payment, within 5-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your respective payment handler e.g. bank or Paypal as it may take some time before your refund is officially processed.

If you have done this and you still have not received your refund yet, then please contact send an email to thecardarchive@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping
Before returning your product, you should email us at thecardarchive@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Kind Regards,

The Card Archive – TCA